Returns & Reverse Logistics in Mississauga
Returns are part of selling online, and how you handle them affects both customer satisfaction and profit. Newsom 3PL manages the full returns process for e-commerce brands from our Mississauga warehouse, making returns easy for your customers while getting good products back into stock as fast as possible.
Our returns and reverse logistics services
- Returns receiving: returned parcels are received, logged and matched to the original order.
- Inspection: every item is checked and graded by condition.
- Restocking: sellable items go back into available inventory.
- Repackaging and refurbishing: items that need new packaging or minor work are prepared for resale.
- Disposal: damaged or unsellable items are disposed of according to your instructions.
- Product recalls: we help collect, hold and process recalled products.
- Consolidated return shipments: items you want back are consolidated and shipped to your facility.
Disposition based on your rules
We follow strict, system-directed disposition procedures based on the rules you set for each product and each condition, so every return is handled the same way every time. We get proper authorization before customers are credited and products are returned to inventory.
Reporting you can act on
We provide regular reports on returns, including the reason for return, product condition and other factors, so you can spot problem products, reduce future returns and protect your margins. We can work in our returns system or yours.
How the returns process works
- Your customer requests a return and ships the item to our warehouse.
- We receive, log and inspect it.
- The item is restocked, repackaged, refurbished, returned to you or disposed of, following your rules.
- You get the details and approve credits for your customer.
Why choose Newsom 3PL for returns
Returns are handled in the same warehouse that stores and ships your inventory, so restocked items are available to sell again quickly. Combined with our e-commerce fulfillment, warehousing and shipping services, you have one partner for the whole order life cycle.
Returns FAQ
What is reverse logistics?
Reverse logistics is everything that happens after a customer sends a product back: receiving it, checking its condition, and deciding whether to restock, repair, return or dispose of it.
Can returned items be resold?
Yes. Items in sellable condition are restocked, and items that only need new packaging can be repackaged, based on the rules you set.
Do you handle product recalls?
Yes. We help collect, hold and process recalled products and can consolidate them for shipment back to you.
How much does returns processing cost?
Pricing depends on your return volume and the work each return needs. See how our quotes work, or request a quote.